Refund policy

We hope you love your Carly Rae purchase! If something isn’t quite right, we’re happy to help.

RETURNS

We accept returns of eligible items within 30 days of purchase. To be eligible for a return, items must be: Unworn, unused, and in original condition; Free of stains, odors, makeup, pet hair, or other signs of wear; Returned with original tags and packaging, when applicable; Accompanied by proof of purchase. Items that do not meet these requirements may not be accepted.

FINAL SALE ITEMS

The following items are final sale and cannot be returned or exchanged: Sale or clearance items marked “Final Sale”; Gift cards; Personalized or custom products; Items that have been worn, washed, used, or damaged after purchase. Additional products may be designated as final sale on the applicable product page.

ONLINE RETURNS

To start a return for an online purchase, please contact us at [CUSTOMER SERVICE EMAIL] with your order number and the item(s) you would like to return. Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable except where required by law or when the return is the result of an error on our part. We recommend using a trackable shipping method when returning merchandise. Carly Rae is not responsible for return packages that are lost or damaged in transit before they are received by us. Please do not send a return without first contacting us.

REFUNDS

Once your return is received and inspected, we will notify you of the status of your refund. Approved refunds will be issued to the original form of payment. Please allow several business days for your bank or payment provider to process and post the refund after it has been issued. Shipping charges are not included in the refund unless otherwise stated or required by law.

EXCHANGES

If you need a different size or style, please contact us at [CUSTOMER SERVICE EMAIL]. Because inventory can change quickly, we cannot guarantee that another size or style will be available.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives damaged, defective, or you receive the wrong item, please contact us at [CUSTOMER SERVICE EMAIL] as soon as possible. Please include your order number, a description of the issue, and photos when applicable so we can make it right.

IN-PERSON PURCHASES

Products purchased from one of our retail partners or another independent retailer are subject to that retailer’s return and exchange policies. Please get in touch with the store where you made your purchase for assistance.

GIFTS

If you received a Carly Rae product as a gift, please contact us at [CUSTOMER SERVICE EMAIL], and we’ll be happy to review the available return or exchange options. Proof of purchase may be required.

QUESTIONS?

We’re always happy to help! For questions about a return, exchange, or refund, please contact: Carly Rae, Kansas City, Kansas. Email:  hello.carlyraestudio@gmail.com