Shipping policy

We can’t wait to get your Carly Rae order to you! Here’s what you can expect once you place your order.

ORDER PROCESSING

Orders are typically processed and shipped within 2–4 business days after your order is placed. Processing times may be longer during holidays, sales, product launches, or other high-volume periods. Orders placed on weekends or holidays will begin processing on the next business day.

SHIPPING RATES & DELIVERY

Available shipping options and rates will be displayed at checkout. Delivery times shown at checkout are estimates and begin once your order has been shipped. Carrier delays may occasionally occur and are outside of our control. Once your order ships, you’ll receive a confirmation email with tracking information when available.

FREE SHIPPING

Free shipping may be offered on qualifying orders or during certain promotions. Any minimum purchase requirements or exclusions will be displayed at checkout or as part of the applicable promotion.

SHIPPING ADDRESS

Please double-check your shipping address before placing your order! Customers are responsible for providing a complete and accurate shipping address. If you notice an error after placing your order, contact us as soon as possible at [CUSTOMER SERVICE EMAIL]. We’ll do our best to help, but we cannot guarantee that an address can be changed once an order has entered processing or shipped. Additional shipping costs resulting from an incorrect or incomplete address may be the customer’s responsibility.

LOST, DELAYED OR MISSING PACKAGES

Once a package has been transferred to the shipping carrier, delivery timing is outside of our direct control. If your tracking information shows that your package is delayed or missing, please contact the shipping carrier first for the most current information. If you still need help, reach out to us at [CUSTOMER SERVICE EMAIL] with your order number, and we’ll be happy to assist where we can. If tracking shows a package as delivered but you cannot locate it, please check around your property, with household members or neighbors, and with the carrier. If the package still cannot be located, contact us and we’ll help determine the next steps.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, defective, or incorrect, please contact us at [CUSTOMER SERVICE EMAIL] as soon as possible. Include your order number and photos of the item and packaging, when applicable, so we can help make it right.

INTERNATIONAL SHIPPING

At this time, [WE CURRENTLY SHIP / DO NOT CURRENTLY SHIP] internationally. For international orders, customers may be responsible for applicable duties, taxes, customs fees, or other charges imposed by the destination country unless otherwise stated at checkout.

RETURNS

For information about returning an order, please see our Return & Refund Policy.

QUESTIONS?

Have a question about your order? We’re happy to help! Carly Rae, Kansas City, Kansas Email:  hello.carlyraestudio@gmail.com